{"id":2234,"date":"2026-05-05T11:53:59","date_gmt":"2026-05-05T11:53:59","guid":{"rendered":"https:\/\/nour.express\/?page_id=2234"},"modified":"2026-08-23T00:50:34","modified_gmt":"2026-08-23T00:50:34","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/nour.express\/ar\/return-refund-policy\/","title":{"rendered":"Return & Refund Policy"},"content":{"rendered":"
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Return & Refund Policy<\/h2>\n

At Nour Express<\/strong>, we are committed to providing quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we\u2019re here to help.<\/p>\n

1. Returns Eligibility<\/h4>\n

You may request a return if:<\/p>\n

    \n
  • The item is unused, unworn, and in its original condition<\/li>\n
  • The item is returned in its original packaging (box, tags, accessories included)<\/li>\n
  • The return request is made within 7 days<\/strong> of receiving the order<\/li>\n<\/ul>\n

    2. Non-Returnable Items<\/h4>\n

    The following items cannot be returned:<\/p>\n

      \n
    • Items that have been worn, damaged, or altered<\/li>\n
    • Clearance or final sale items<\/li>\n
    • Personal-use items (such as underwear, if applicable)<\/li>\n<\/ul>\n

      3. Return Process<\/h4>\n

      To initiate a return:<\/p>\n

        \n
      1. Contact our support team at info@nour.express<\/strong>\u00a0or via WhatsApp +8613044292044<\/strong><\/li>\n
      2. Provide your order number and reason for return<\/li>\n
      3. Our team will guide you through the return process<\/li>\n<\/ol>\n

        4. Refunds<\/h4>\n
          \n
        • Once your return is received and inspected, we will notify you of approval or rejection<\/li>\n
        • Approved refunds will be processed within 5\u201310 business days<\/strong><\/li>\n
        • Refunds will be issued via the original payment method<\/li>\n<\/ul>\n

          5. Exchanges<\/h4>\n

          We only replace items if:<\/p>\n

            \n
          • The item is defective or damaged<\/li>\n
          • The wrong product was delivered<\/li>\n<\/ul>\n

            If you need a different size or model, we recommend placing a new order.<\/p>\n

            6. Shipping Costs<\/h4>\n
              \n
            • Customers are responsible for return shipping costs (unless the item is defective or incorrect)<\/li>\n
            • Original shipping fees are non-refundable<\/li>\n<\/ul>\n

              7. In-Store Returns<\/h4>\n

              Items purchased online may also be returned at our physical store:
              apM Times International Fashion Mall, Liwan district, Guangzhou, China
              (Please bring your receipt or order confirmation)<\/p>\n

              8. Damaged or Incorrect Orders<\/h4>\n

              If you receive a damaged or incorrect item, please contact us within 48 hours<\/strong> of delivery with photos, and we will resolve the issue immediately.<\/p>\n

              9. Contact Us<\/h4>\n

              For any questions regarding returns:<\/p>\n

                \n
              • Email: info@nour.express<\/li>\n
              • WhatsApp: +86 13044292044<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                Return & Refund Policy At Nour Express, we are committed to providing quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we\u2019re here to help. 1. Returns Eligibility You may request a return if: The item is unused, unworn, and in its original condition The item is returned in its original packaging (box, tags, accessories included) The return request is made within 7 days of receiving the order 2. Non-Returnable Items The following items cannot be returned: Items that have been worn, damaged, or altered Clearance or final sale items Personal-use items (such as underwear, if applicable) 3. Return Process To initiate a return: Contact our support team at info@nour.express\u00a0or via WhatsApp +8613044292044 Provide your order number and reason for return Our team will guide you through the return process 4. Refunds Once your return is received and inspected, we will notify you of approval or rejection Approved refunds will be processed within 5\u201310 business days Refunds will be issued via the original payment method 5. Exchanges We only replace items if: The item is defective or damaged The wrong product was delivered If you need a different size or model, we recommend placing a new order. 6. Shipping Costs Customers are responsible for return shipping costs (unless the item is defective or incorrect) Original shipping fees are non-refundable 7. In-Store Returns Items purchased online may also be returned at our physical store:apM Times International Fashion Mall, Liwan district, Guangzhou, China(Please bring your receipt or order confirmation) 8. Damaged or Incorrect Orders If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue immediately. 9. Contact Us For any questions regarding returns: Email: info@nour.express WhatsApp: +86 13044292044<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-2234","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/nour.express\/ar\/wp-json\/wp\/v2\/pages\/2234","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nour.express\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nour.express\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nour.express\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nour.express\/ar\/wp-json\/wp\/v2\/comments?post=2234"}],"version-history":[{"count":11,"href":"https:\/\/nour.express\/ar\/wp-json\/wp\/v2\/pages\/2234\/revisions"}],"predecessor-version":[{"id":3187,"href":"https:\/\/nour.express\/ar\/wp-json\/wp\/v2\/pages\/2234\/revisions\/3187"}],"wp:attachment":[{"href":"https:\/\/nour.express\/ar\/wp-json\/wp\/v2\/media?parent=2234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}