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Return & Refund Policy

At Nour Express, we’re here to help if your order arrives damaged or you receive an incorrect item.

1. Return Eligibility

We accept returns only if:

  • The item arrives damaged.

  • You receive an item different from the one you ordered.

We do not accept returns for a change of mind, including requests for a different size, colour, or model when the correct item was supplied.

2. Reporting an Issue

Please contact us immediately upon receiving your order and provide:

  • Your order number.

  • A description of the issue.

  • Clear photos showing the item, the issue, and the packaging.

Please keep the packaging and any included accessories until our team confirms the next steps.

3. Return Process

  1. Contact us at [email protected] or via WhatsApp at +86 13044292044.

  2. Our team will review your case and confirm the return arrangements.

  3. Return the item to our warehouse in Lebanon, following the instructions provided.

Please coordinate with our team before sending any item back. We will provide the warehouse address and return instructions directly.

4. Return Shipping Costs

Nour Express covers the return shipping costs for damaged or incorrect items. Our team will coordinate the return arrangements with you.

5. Refunds

Once the returned item has been received and inspected, we will notify you whether your refund has been approved.

For approved returns:

  • We refund the amount paid for the damaged or incorrect item, including its associated original shipping and delivery charges.

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued through the original payment method. The time required for the funds to appear may vary depending on your bank or payment provider.

6. Exchanges

Our resolution for approved damaged or incorrect item returns is a refund rather than an exchange. If you would like another item, you can place a new order.

7. Contact Us

For return and refund assistance: