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For any information please don’t hesitate to contact us

+86 13044292044 - 19589464040

apM Times International, Liwan district, Guangzhou, China

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What is Nour Express?

Nour Express is an online store offering carefully selected products from China and making them accessible to customers across the Middle East. We focus on useful, stylish, and practical products at competitive prices.

2. To where do you deliver?

We currently ship to selected countries in the Middle East. Shipping availability and delivery options may vary depending on your location and the product.

3. How long does delivery take?

3. How long does delivery take?

Delivery times depend on your country, shipping method, and the product you order. The estimated delivery time will be provided during the ordering process whenever available.

4. How much does shipping cost?

Shipping costs depend on your delivery location, order size, weight, and shipping method. The applicable shipping cost will be shown during checkout before you complete your order.

5. Can I track my order?

Yes. Once your order has been shipped, we will provide tracking information when tracking is available for your selected shipping method.

6. How can I place an order?

Simply choose the product you want, select the available options, add it to your cart, and proceed to checkout. Follow the instructions to enter your delivery information and complete your order.

7. Are the products available in different colors or designs?

Many of our products are available in multiple colors, styles, or designs. Available options are displayed on the product page. If you are unsure about an option, feel free to contact our customer service team before ordering.

8. Are the products exactly as shown in the pictures?

We do our best to display products accurately through photos and descriptions. However, slight differences in color may occur depending on lighting, photography, and your screen settings.

9. What payment methods do you accept?

Availablepayment (Visa, Master Card, Unionpay, Apple Pay, Google Pay, Alipay) payment methods are displayed at checkout. Payment options may vary depending on your location and the current payment services available.

10. Can I cancel or change my order after placing it?

If your order has not yet been processed or shipped, we may be able to make changes or cancel it. Please contact us as soon as possible with your order details. Once an order has been shipped, changes or cancellations may no longer be possible.

11. What if I receive a damaged or incorrect product?

Please contact our customer service team as soon as possible after receiving your order. Send us your order number and clear photos or videos showing the issue, and our team will review the case and assist you with the next steps.

12. Can I return a product?

Return eligibility depends on the product and the reason for the return. Please review our Return & Refund Policy before sending anything back. If you need assistance, our customer service team will be happy to help.

13. What happens if my order is delayed?

Delivery times can occasionally be affected by customs, logistics, weather, holidays, or other circumstances outside our control. If your order appears to be delayed, please contact us and we will help you check its status.

14. Will I have to pay customs or import fees?

Depending on your country and local regulations, customs duties, taxes, or other import charges may apply. Any such charges are determined by the destination country's authorities and may be the customer's responsibility.

15. Can I order more than one item?

Of course. You can add multiple products to your cart and place them in the same order. Shipping costs and delivery arrangements may vary depending on the products and destination.

16. I have a question about a product. How can I contact you?

We're happy to help. You can contact our customer service team through the contact options available on our website. Please include the product name or link whenever possible so we can assist you faster.

17. How can I know if a product is currently available?

Product availability is shown on the product page. If a product is temporarily unavailable, you can contact us to ask about its availability or possible restocking.

18. Is my personal information safe?

We take your privacy and security seriously. Your personal information is handled according to our Privacy Policy and is used only as necessary to process and support your order and provide our services.

INFORMATION ABOUT US

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